Frequently Asked Questions
Everything you need to know about your Dr Sam's skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Are Dr Sam's products suitable for sensitive skin?
Yes, our formulations are designed to be non-comedogenic and fragrance-free, making them suitable for most sensitive skin types. We always recommend patch testing new products before full application.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and local import duties are calculated at checkout based on your specific location.
Are your products cruelty-free?
Absolutely. Dr Sam's is committed to ethical beauty; we do not test any of our products or ingredients on animals.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.