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Returns & Exchanges
At Dr Sam's, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Package Your Items
Securely pack the products in their original packaging, ensuring they are well-protected for transit.
3
Affix the Shipping Label
Print the prepaid shipping label provided by our portal and attach it clearly to the outside of your package.
4
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing